bill haines 8/21/24 bill haines 8/21/24

Beyond Churn - Tapping Potential Expansion Revenue

In this article we examine expansion revenue, defining the term: PER (Potential Expansion Revenue). We detail its vital importance in SaaS business, relevant metrics, and approaches to increasing PER to grow your NRR.

bill haines 8/13/24 bill haines 8/13/24

The Churnstile of Death

Churn is a silent killer. When customers depart through the product turnstile by failing to renew, it’s your life blood that’s seeping out. Here we discuss the existential issue of churn including its measurement, benchmark rates, and management approaches.

bill haines 8/6/24 bill haines 8/6/24

RIF or RIP? Navigating the Toughest Choice of a Business Slowdown

When slowdowns come, leaders must face the potential of a RIF with a combination of introspection and decisive action. Here we discuss lessons learned when a RIF becomes necessary.

bill haines 7/9/24 bill haines 7/9/24

Navigating Capital Raises in Turbulent Markets

Today, growth-stage SaaS businesses need to adapt a proactive and intentional planning process to successfully navigate the currently challenging capital markets. Here’s how.

bill haines 6/25/24 bill haines 6/25/24

The Therapy of Operating Partners

If you were sick, would you go to see an experienced, practicing physician, or to someone who is a brilliant student of medical science but who has seldom touched a patient?

bill haines 6/18/24 bill haines 6/18/24

Standardizing Operations as a Key to Growth

Whether you are integrating acquired companies, aiming for faster growth, or orchestrating a roll-up, having a common operating model is the key to unlocking your business's full potential.

bill haines 6/15/24 bill haines 6/15/24

Address Your Inflection Point Decisively or the Market Will

Strategic inflection points come in a variety of shapes and sizes, but all have one thing in common; failure to act decisively increases the risk of the business failing to achieve its potential … or worse.

bill haines 6/12/24 bill haines 6/12/24

Where to Start with Business AI – Words, Words, Words

To put AI to work immediately in your organization just think about words. Here we delve into the top five areas in which focusing on the words can revolutionize operations and fuel growth.

bill haines 6/6/24 bill haines 6/6/24

Weathering the Storm - Why Chain Resiliance is Always in Season

The vulnerabilities of supply chains have been all too obvious in recent years. This webinar discussed the state of play in supply chain risks and what you can do about it. A summary of key takeaways and link to the recording are here.

bill haines 5/14/24 bill haines 5/14/24

Defending Against the Coming Attack on SaaS

A combination of economic pressures and robust new development options is creating a new threat to SaaS. We assess the attack and offer ten strategies to fight back.